Where can I use the Ooeuf® app for mobile order and pay?

Under “Order”, click “Info and Photo” of your desired restaurant to see if they accept mobile orders. Any restaurant with a red “Order Here” button is currently accepting mobile orders.

Do all Ooeuf® locations accept mobile order and pay?

Not all Ooeuf® locations accept mobile order and pay at this time, but you can find participating locations nearby using the instructions above.

How do I find the Ooeuf® location nearest to me?

Make sure location services are enabled within your device settings. On the “Order” page, click “Nearby” to see the restaurants closest to you, and select which location you plan on visiting. For a map view, click “Map” in the top-right corner. If needed, you will have the option to change your desired restaurant on the order confirmation screen.

If you’ve already selected a restaurant and would like to change it, click the banner that appears on the top of the menu screen. You can also change the restaurant on the checkout screen.

What should I do if I don’t see the location I want to order from?

Zoom out on the map in order to see a greater variety of location options. Tap the red icon on the location from which you would like to order. If you don’t see a participating location you know of nearby, try closing the app and re-opening to refresh locations.

How do I select items from the menu?

Tap on an item from the menu. Select desired modifications on the next screen, and tap the red “Add to Cart” button at the bottom of the screen. Then, you’ll be brought back to the menu screen. To add additional menu items, repeat these steps.

How do I edit an order or remove menu items from my cart before completing my order?

On the checkout page, you can remove items from your cart. To edit an item, such as adding or removing a sugar to your coffee, remove the item from your cart and start again.

How do I place a mobile order?

Once you’ve finalized your menu selections, tap the red checkout button on the bottom right of your screen. If this is your first order and you haven’t set up a method of payment, you’ll be prompted to do so. Once you’ve confirmed your payment method, tap “Continue” on the “Order” page. Now your order is placed!

What should I do if I am having issues using my Ooeuf® app?

If your Ooeuf® app is not working, you may be using an outdated version that is no longer supported. Please download the latest version by going to your app store and accepting the latest update. If issues persist, please contact us.

What should I do if I get an order error or failure message?

Close the app to clear your order and try again. You will not be charged for any orders that fail. If the issue persists, please contact us with the following information, and we’ll look into it:

• The email associated with your Ooeuf® app account
• The Ooeuf® location associated with your attempted order
• The date and time order of your attempted order
• The service mode you selected: Drive Thru, Take Out or Dine In

Can I add additional menu items to my mobile order at the counter or drive thru?

If you would like to add items and pay for them via your app you can place an additional separate mobile order when you are at the restaurant. If you would like to pay in-person, you can place another order with an employee at the counter or via the drive thru separately using Scan to Pay, a credit/debit card, a physical Ooeuf Gift Card, or cash.

How do I connect my credit/debit card to my Ooeuf® mobile app to load or reload my balance?

You’ll be prompted to add a method of payment upon placing your very first order using the app. Once you’ve made your selection(s) from the Ooeuf® menu, tap the red checkout button on the bottom right of your screen. Here, you’ll be prompted to enter payment details. If you select credit/debit card payment, enter your credit/debit card number, which will be saved within the app for future use. Then, we’ll use this credit/debit card to reload your predetermined amount when your balance is insufficient for your mobile order (or when you want to reload the card you use for Scan to Pay).

How does the reload function work?

You can reload your card at any time by clicking the “Scan” tab, and then clicking “Ooeuf Gift Card” on the top right. Here, you can see your balance, your barcode, and your Ooeuf Gift Card number. At the bottom of the page, you can select your reload amount and pay with your existing payment method. You can also reload your Ooeuf Gift Card before you place a mobile order if your card has insufficient funds.

After you have set up your initial digital Ooeuf account balance in the Ooeuf app, your payment method will be saved for future use. Once your Ooeuf app balance falls below the amount needed to complete your order, you will be prompted to reload your account balance in the selected reload amount.

How can I change the reload amount I am charged?

Go to your account by clicking the icon in the top-right corner, click “Account Info”, and scroll down to the default reload amount section. Choose your desired reload amount and click “Update”.

What is Scan to Pay, and how do I use it?

Scan to Pay is an easy and convenient way to pay for your order at a Ooeuf® counter or drive thru. After you are logged in to the Ooeuf® app, you can access the “Scan to Pay” from the Home page. When you tap “Scan to Pay,” the barcode can be scanned at a register to complete payment for the order. Your order total will be deducted from your Ooeuf® app balance. See above for how to reload your card.

How do I connect Apple Pay or Android™ Pay to my Ooeuf® mobile app?

• Apple Pay: If you have Apple Pay already set up on your device, it will automatically be designated as your preferred method of payment. You will, however, be able to add a different credit/debit card on the “Scan” page.
• Android Pay: At this time, Android Pay is not supported

What should I do if I don’t see my previous balance in the app?

Make sure you are signed into the app with the correct account credentials. If you believe that there is still an error, contact us here.

Can I place a mobile order, but pay for it in cash?

No, all mobile orders must be made via reloads to your Ooeuf® account balance in the app.

Can I apply coupons to my mobile orders?

The Ooeuf® app will offer special promotions for mobile orders!

How do I request a refund on a mobile order?

You may receive a refund on a mobile order by bringing your mobile device to a Ooeuf® restaurant manager. Show the manager your mobile order by presenting your email receipt or by tapping the “Recents” tab in your app and selecting “View Details”. After verifying, they will be able to issue a refund back to your Ooeuf® app balance via the Scan To Pay feature in the app, as appropriate. If your issue still persists, contact us here.

How do I request a refund on a Ooeuf® app reload?

If you believe you were mistakenly charged for an account balance reload, please contact us with the following information, as possible, and we’ll look into it:

• The specific issue experienced (where you got stuck, error message, etc.)
• The Ooeuf® location from which you tried to order
• The email associated with your Ooeuf® app account
• The payment method and name on credit/debit card
• The reload amount

What should I do if the price on the app is different from the price listed in the Ooeuf® location where my order has been placed?

Please contact us, and include the Ooeuf® location address, the item(s) you purchased, and the price on the app vs. the price in the location, and we’ll look into it. Prices for orders placed in Canada are shown in Canadian dollars. Prices for orders placed in the United States are shown in U.S. dollars.

Where do I pick up my mobile order?

For Take Out or Dine In, head to the “Mobile Pickup” sign above the counter. Different Ooeuf® locations may have different mobile order pickup locations. For Drive Thru orders, tell the employee at the speaker box that you placed a mobile order, give them your name, and they’ll retrieve it for you!

What do I do if I placed a mobile order, but it wasn’t received by the Ooeuf® location I selected?

Show an employee your mobile order by tapping the “Recents” tab. Then, click “View Details” on the mobile order in question. After verifying, a Ooeuf® team member will prepare your order.

What should I do if I selected Drive Thru when I placed my order, but I get to the Ooeuf® location, and I want to Take Out or Dine In?

Enter the Ooeuf® location and notify an employee that you placed a mobile Drive Thru order but would like to Take Out or Dine In instead. At that time, the employee will prepare the order and deliver it to you at the mobile order pick-up station inside.

How do I view my placed orders?

All of your recent mobile orders will appear under the Recents tab. Please note that other types of transactions will not appear here (i.e. if you ordered from the speaker in the Drive Thru).

How do I re-order a past order?

On the “Recents” tab, click “Re-order” on a past order. If you want to add more items to this order, please add them first, then add your recent items by clicking “Re-order”. Let’s say you want to reorder a coffee but want to add a honey cruller. Add the Honey Cruller to your cart under “Menu”, then reorder your coffee under the “Recents” tab. Now, you’ll have both items in your cart.

Can I re-order a past order at a different location?

Yes! Click “Re-order”, then edit the restaurant location on the following page.